Q&R Engineer-Complaint Handler | StartersVacatures.be
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Philips Q&R Engineer-Complaint Handler

Application deadline 20-06-2016



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20-06-2016 (For Past)




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Your challenge

As Q&R Engineer - Complaint Specialist you are responsible for identifying product complaints per regulatory definition and for taking assigned investigations from evaluation to closure in accordance with internal and external (FDA, Canadian and European) regulatory requirements. In this role you will work closely together with colleagues from different departments, like; Field Service Engineers, Clinical Support, Field Specialists, Technical Specialists and Engineering.

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Your responsibilities:

Your key responsibilities will include:
  • Getting the basic facts related to a reported issue, following up if necessary and completing investigations in a timely manner.
  • Investigating clinical and technical issues and identifying potential safety problems. If necessary getting the appropriate product specialist or Engineer involved to resolve the problem or provide root cause.
  • Presenting the data in a clear and concise manner in accordance with Standard Operating Procedures into the complaint record.
  • Initiate and participate in post market risk assessments consistent with applicable regulatory standards and industry practices.
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Your team

The Business Innovation Unit Magnetic Resonance Imaging is a leading supplier for 1st line screening technology in Hospitals. MRI is one of the youngest and most innovative imaging technologies and is growing in applications but also in complexity of the systems and their acquisition techniques. For our younger population, it’s the most suitable technology for soft tissue imaging due to its non-invasive character. Also, the imaging of neurologic and cardiovascular structures is of key importance for our MRI products.
Quality & Regulatory of MRI Systems in Best is a supporting group providing services for the MRI Systems related groups of the site Best. These services relate to Quality management, Regulatory management and Sustainability management. The Complaint Handling Unit is part of Q&R. Its major drivers are to ensure timely handling of customer feedback in compliance to all applicable safety and legal standards and certified quality management systems, follow-up of actions and providing customer feedback insights and trends to the MR organization. There is a continuous strive to improve customer feedback follow-up until actual resolution in combination with good communication to the field in order to improve customer satisfaction.
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Our offer

We welcome you to a challenging, innovative environment with great opportunities for you to explore. 
Our benefits are very competitive and designed around your preferences: 
  • An attractive and competitive salary
  • 25 Days of leave and the possibility to purchase up to 20 extra days off annually
  • A variable bonus based on both Philips results and personal performance
  • Extensive set of tools to drive your career, such as a personal development budget, free training and coaching
  • Solid company pension scheme and attractive collective health insurance package
  • Opportunity to buy Philips shares and products with discount
  • Healthy work-life balance 
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We are looking for

To be successful in this role you have;
  • A Bachelor degree or equivalent in a technical field;
  • Preferably experience related to product quality and handling internal and external complaints. You are able to understand domestic and international regulations as well as internal operating procedures;
  • Strong communications skills and you are fluent in English, both in words and in writing;
  • You are a team player, accurate in your work, pro-active and you are able to work under pressure.
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Working at Philips

Technology / Industry
Number of countries
Headquarters Holland